THINGS YOU NEED TO KNOW
We founded Rare Plants with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
​
Delivery Charge
We have different delivery fees based on the size of the plants as well as offering expedited shipping options, this fee includes all the packaging fees and extra materials used to ensure a safe trip for your order.
Where the incorrect shipping is selected, we reserve the right to either contact you (if there is a large discrepancy) or to send with the funds we have. Example- Large plant purchased with "overnight small plant" shipping will be sent as "large plant economy."
​
Dispatch & Delivery Times
We currently dispatch orders on Monday and Tuesday each week to avoid orders being held at the courier depot over the weekend if a delay arises. We can send the order out on Wednesdays however this requires a written request from the customer.
​
South Island orders may take up to 3 business days, North Island deliveries will take three - four days. If for a rural address please add an extra day. If your order hasn’t been received within this time frame, please contact us directly via our facebook page https://www.facebook.com/rareplantsltd and we will track your order for you.
​
Leaving Deliveries
Our deliveries don’t require signature upon arrival, however if you anticipate that you may not be home, please advise a safe place for the courier to leave your parcel when placing your order online.
​
Delivery Addresses
We accept both business and residential addresses for delivery however we cannot ship to a PO BOX address.
​
Returns and Refunds
Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind.
Our plants are packaged in a specially designed box to ensure they arrive at their destination in great condition. In the very rare instance that your plant is damaged in transit please send us photographic evidence of the damage so that we can raise a claim with our courier company. We can then look into whether we would be able to replace or partially refund your purchase.
