FREQUENTLY ASKED QUESTIONS:
At Rare Plants, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
WHAT ARE THE PAYMENT OPTIONS?
Rare Plants Ltd is a supporter of the paperless movement and we encourage wherever possible to complete payments either through the website, afterpay or through internet banking.
WHAT IS YOUR RETURN POLICY?
Products or services may have limited quantities and all sales are final as we are a small company and do not have the capacity to receive returns. We package our plants safely and securely however we cannot be held responsible for any damages to plants during the shipping process as that is conducted at the buyer's risk as with all online purchases.
If a non-plant product arrives damaged please contact us and we will arrange a replacement to be sent to you if we have the stock to do so, if not you will receive a full refund.
We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
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DO YOU OFFER GIFT CARDS?
We do not unfortunately but if you contact us after purchase we would be happy to gift wrap your package for any special occasion and include a card.
CAN I REQUEST A PLANT TO BE IMPORTED?
Of course! Our main objective is to help those that want to complete their wishlists do so in the most affordable, legal way possible. We have been granted permission to import by MPI through many lengthy and costly procedures, meaning we are eligible to import almost any plant you can think of! (Providing it is not a fruit or vegetable plant, we will let you know if it is possible. )
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Please keep in mind that even if we do decide to import the plant you have requested it will take approx 4 months before it is allowed out of the quarantine facility and you are not exclusively entitled to it unless otherwise stated. In most cases, the plant you may have requested may have been submitted by several other people and we cannot discriminate or prioritise one person over another. However, if a plant is in high demand, we will try our upmost to import multiple specimens or propagate from the ones we do get.
